FAQ

You can place an order on this site, send the form MAKE ORDER under the bouquet you like.

You can make changes to the order through the manager . If the order was given for delivery, in some cases we will be able to make changes to the order, but the delivery time will be different.

Online flower shop is open around the clock. Managers work from 8.00 to 23.00, florists from 9.00 to 22.00. An order can be made on the website https://Sention.ae

All our florists, when assembled, receive a photo and a detailed composition of the bouquet you ordered. However, there are exceptional cases when the florists do not currently have the desired component in good quality, then our staff will contact you to agree on possible changes. At the same time, we will do our best to make the bouquet as similar as possible to the photo from the site both in color and in shape.

Yes we can. Our staff will contact you to discuss all the nuances, after which the florists will collect the desired bouquet for you.

We send the photo to the specified e-mail or messenger within 1 working day, provided that in the order you informed the manager about your desire to receive a photo of the recipient with a bouquet. Please carefully check the correctness of the specified contacts when placing an order.

Yes. We use only secure data exchange protocols with payment systems. Our website uses certified solutions: VISA, MasterCard, Paypal and others. We do not store any data about the cards of our customers. Customer data is never passed on to third parties. The recipient can find out from whom the order is only from your postcard.

Online flower shop is open around the clock. Managers work from 8.00 to 23.00, florists from 9.00 to 22.00. An order can be made on the website https://flectis.ae or by free phone +7-931-227-68-66 daily. The delivery service operates around the clock.

• You can pay for the order in any way convenient for you:
• We accept all types of bank cards (MasterCard, Visa, Maestro), , electronic money: qiwi, Yandex.Money, WebMoney, Paypal, as well as payment from a phone account.
• For orders from organizations, we accept payment to the current account.
• All online methods without commission for you with instant transfer of funds.
• In cash. Payment can be made at Sberbank, Svyaznoy and Euroset, through self-service terminals, as well as to the courier upon receipt.
• If you have any difficulties/issues with payment, please contact our managers by free phone +7-931-227-68-66 and they will definitely help you.

The minimum delivery time for a bouquet in Dubai is 1 hour from the moment the order is confirmed.

On holidays - March 8, February 14, Mother's Day and New Year - delivery times increase, so we recommend placing and paying for orders for holidays in advance.

We have 2 types of delivery:

Do not call the recipient before delivery (surprise delivery)

In this case, we will deliver the bouquet without calling the recipient at the time and place you specified. If the recipient is not at the specified address at the time of delivery, the courier waits 15 minutes and returns the order back to the salon. At this time, our manager will contact you to jointly understand how we can find the recipient. Re-delivery will be charged extra.

Delivery with a preliminary call to the recipient.

In this case, we will call the recipient and clarify whether it is convenient for him to accept the order at the time you specified. We'll also check the address. When you call, we will not tell you about the flowers.

Yes, we can deliver after business hours. Night delivery is also possible, it is free.

• You can rest assured that Flectis guarantees delivery of your order to the recipient. If you wish, we will inform you about all stages of the order:
• When placing an order, you will receive an SMS from us with the full contents of the order.
• When prepaying the order, we will send an SMS that we have received money from you.
• After delivery of the order to the recipient, we will send a confirmation of delivery.
• This will allow you to control the order fulfillment process.
• We also have a 100% quality guarantee - all flowers will be fresh. If the recipient did not like the bouquet, please let us know within 24 hours and we will replace the bouquet with a new one.