Cancellation/Amendments including Returns Policy

Cancellation/Amendments including Returns Policy

1. If for any reason you wish to change or cancel your order, subject to clause 6.2, please contact us via email: dubai@sentioncorp.com and provide the following information: Order number(s) Name of customer(s) Billing address of customer(s) Name of recipient(s) Please give 48 hours' notice before the requested delivery date. Returns Policy
2. We regret that you may not cancel or return an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if at the time you seek to cancel, the customisation process has begun.
3. In respect of non-perishable non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. Sention.ae has the right to deduct an amount for diminished value of goods.
4. Due to the perishable nature of flowers, sention.ae cannot accept return of flowers, once dispatched. In the event that non flower items need to be returned, these should be returned to the premises of sention.ae Villa 11 Al Athar Street, Jumeirah 3, Dubai, UAE. The package should clearly indicate your order number, subject to clause 6.3.
5. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Customer Care – Complaints Policy and Refunds Policy

1. In the event that you are not satisfied with the sention.ae Service any complaints should be addressed in the first instance: By email: dubai@sentioncorp.com
2. Customer Care is available from 8am until 12 midnight 7 days a week
3. Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
4. Complaints policy: In the event of any complaint with either the product or the service, please contact us immediately via any of the methods mentioned in 7.1 above and we will do all we can to put the situation right for you, or, if you prefer, we will give you your money back. We promise to make it simple and easy. Remember to mention your order number and a telephone number to reach you on. &.5 Refunds Policy In the event that you request a refund, or in the event that we agree that you are due a refund, we will return the payment to the card on which the original payment was made. Refunds made in this way will be returned to your account with your card provider. sention.ae will issue that refund immediately, however, it may take some days to appear on your card account. Delays should be raised with your card provider.

Disclaimer

1. Whilst we agree to use all reasonable endeavours to ensure that the Sention.ae Website and/or the sention.ae Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Sention.ae Website and/or the Sention.ae Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the sention.ae Website and/or the Sention.ae Service impossible or impractical.
2. We accept liability for death or personal injury arising from our negligence.
3. Subject to clause 9.2 our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited to a multiple of 5 times the price you have paid for the products supplied.
4. Subject to clauses 9.2 and 9.3 above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Sention.ae Website and/or the Sention.ae Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these terms and conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.
5. Subject to clause 1.5 above we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. 9.6 Sention.ae understands that it is under a legal duty to supply goods that are in accordance with the contract.